When you have a small business you are always solving problems. Some problems are mechanical, this week the coffee brewer and last week the air conditioner. Some problems are supply chain related; if they don’t have cocoa where else can I get cocoa. Some problems are emotional, so emotional. Well, this is true for all of life.
A couple of years ago I was reminded of one my early hero problem solvers, Dr. Dudley E. Flood. He started out as a middle school teacher (in my opinion all middle school teachers deserve hero status) in North Carolina in the 1960’s. He then moved on to help racially integrate schools and improve the quality of education for everyone.
Dr. Flood says all problem can be solved by asking three questions: What?, So what?, Now what?
I think this formula is absolutely brilliant. Just thought I would pass it on in this problem filled era.
Peace and good health, Tracy.
